Your Privacy Rights in Kuwait, GCC, Jordan, and Egypt.
Introduction
MyFatoorah Privacy Policy describes your privacy rights and governs how we collect, use, store, share, and protect your personal information. It applies to the MyFatoorah Application.
MyFatoorah will always ensure that your privacy is protected and secured. You can be assured that we shall use your personal information only in accordance with this privacy policy. Please read and understand the Privacy Policy carefully to get on terms with our views and practices regarding your personal data and how we use it.
MyFatoorah reserves the right to make changes to this policy at any point in time at its discretion, and accordingly update this page. Please check this page periodically to make sure you are happy with the changes.
MyFatoorah collects the following types of personal information in order to provide you with the highest level of service using MyFatoorah Application.
Information MyFatoorah Collects Automatically & Information you provide to us:
- Name, designation, and contact information, including email address
- Business/Financial information
- Demographic information like postcodes, preferences, and interests
- IP Address
- Any other information related or relevant to our application process
We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team.
You may choose to provide us with access to certain personal information stored by third parties, such as social media sites (e.g., Facebook and Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your MyFatoorah account and authorizing MyFatoorah to have access to this information, you agree that MyFatoorah may collect, store, and use this information in accordance with this Privacy Policy.
How We Protect and Store Personal Information
We protect your information using physical, technical, and administrative security measures to reduce the risks of misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to data centers, and information access authorization controls.
MyFatoorah Security
MyFatoorah recognizes its responsibility to keep confidential and secure at all times any information which MyFatoorah receives in connection with a transaction through its Apps. MyFatoorah has all the necessary electronic and physical procedures in place to keep your information secure in order to prevent any unauthorized access. When you log in to your MyFatoorah account, all internet communications are secured using Secure Socket Layer (SSL) technology with 128-bit encryption security. For your own safety, please make sure never to share your MyFatoorah login details with anyone.
Why does MyFatoorah collect your information? And How We Share it with other Third Parties:
We may share your personal information we collect from you, including your name, contact details, and transactions and activities, with:
- Law enforcement, government officials, Banking partners, or other third parties pursuant to a court order, or other legal process or requirement applicable to MyFatoorah; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, or to report suspected illegal activity or to investigate violations of our User Agreement.
- Other unaffiliated third parties, for the following purposes:
- Fraud Prevention: Fraud Prevention: to help prevent fraud or assess and manage risk. For example, if you use the MyFatoorah application to buy or sell goods using our API or Plugins, we may share account information in order to help protect your accounts from fraudulent activity, alert you if we detect such fraudulent activity on your accounts, or evaluate credit risk.
- Marketing purposes: We may use your information for promotional activities of our new products and features, special offers, and for advertising our products.
- Personalizing user experience: We may use information to understand how our Users as a group use the services and resources provided on www.MyFatoorah.com
- Improving customer service: Your information helps us to respond more effectively to your customer service requests, inquiries, and support needs. (e.g., billing).
- Processing your application: We use the information collected to understand the nature and profile of your business and accordingly approve or decline your application.
- Other third parties with your consent or direction to do so.
MyFatoorah Data Privacy Policy (Saudi Arabia)
Introduction
At MyFatoorah, we respect our customers’ privacy and are committed to protecting their personal data, in compliance with the Saudi Personal Data Protection Law (PDPL). We collect and process personal data that is necessary and relevant to our legitimate business activities.
Types of Personal Data Collected
- Personal identifiers: name, contact details (phone, email), job title.
- Technical data: IP address, device type, location, internet usage, and transaction logs.
Purposes of Data Processing
Your data is processed only for legitimate purposes such as:
- Providing and managing our services and support.
- Billing, fraud prevention, and payment reconciliation.
- Improving service quality and ensuring security.
- Analyzing usage trends through cookies and analytics tools to enhance user experience (you may refuse cookies).
Legal Bases for Processing
Processing is based on:
- Execution of contracts or pre-contractual steps.
- Compliance with legal obligations.
- Legitimate interests pursued by MyFatoorah (e.g., service improvements, fraud detection).
Consent
We obtain your consent before processing any of your personal data for purposes that require such consent under the Personal Data Protection Law. The use of the platform and/or the application implies your explicit consent to the collection, transfer, processing, use, and storage of any personal information in accordance with this Privacy Policy, in order to provide the best possible service.
Policy on Cookies & Tracking
We use cookies and tracking technologies to:
- Understand your preferences and improve our services.
- Enable functional site navigation and secure transactions.
You can choose to accept or refuse cookies through your browser settings.
Data Retention & Security
- We keep personal data only as long as necessary for the stated purposes or legal obligations.
- Security controls are in place to protect your data against unauthorized access, disclosure, or loss.
Your Data Rights
You have the right to:
- Access your personal data that we hold.
- Rectify any inaccurate or incomplete data.
- Erase your data (“right to be forgotten”) when applicable.
- Restrict or object to processing under certain conditions.
To exercise your rights, contact MyFatoorah’s privacy team at [email protected]
Changes to This Policy
We may update this policy to reflect legal changes or improvements in data practices.
We’ll inform you by posting the updated version on our website and, where significant, seeking your explicit consent.
